We're here to help.
Our team are happy to help with any query or question you may have!
We as a business know how important our customers are - so we strive to provide the best service we can. To do this, we have put together a useful FAQ that covers topics from setting up your account, right through to the delivery process. However, if your question isn't covered in the FAQ, contact us through our handy online form and we'll get back to you as soon as we can!
Contact usCommon FAQ
Contact us if you need any more help.
Payment will be taken through Paypal - so we accept all major credit and debit cards.
All personal information - including credit card data - is securely stored as per the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For more information, please see our Privacy statement and Terms & Conditions.
We offer next day delivery - as long as an order has been received before 1pm the day before (Business days only - excludes weekends and bank holidays.)
Alcohol and stationary products may take up to 5 working days, due to different delivery methods.
There are no delivery charges - final price at checkout is what you pay.
Unfortunately, as our warehouse is bonded, customers cannot collect their orders directly from us.
Token of Trust (TOT, Inc.) is a company that provides identity verification, compliance, fraud‑prevention, and trust tools, especially for eCommerce like us! They help us to ensure legal compliance and adhere to age restrictions surrounding some of the products we sell, such as alcohol. When this has been completed once, after you have registered with us, the system notes this compliance and you won't have to confirm your age again.
We do offer refunds under certain circumstances. Please follow the link under ''Our Business' at the bottom of the page.
An order can be amended or cancelled, as long as next day delivery has not been chosen. If standard delivery has been picked, an order can be amended until a confirmation of dispatch email has been received.
If a product has a VAT charge, it will be marked with an * - the VAT charge will be included in the total price already. If you require a VAT invoice, please email sales@ukcateringsupply.co.uk with your customer number/order number. We will then email you a copy of the VAT invoice.
